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Order Issues

Find all answers for any order issues you are experiencing.

My order has been delivered, but I have not received it.

Please wait 24 hours after receiving the delivery notification to take action on the missing order. If you have purchased Order Protection with your order, you are able to file a claim here: https://claims.orderprotection.com/submitClaim. You will ha

I received an incorrect item in my order.

If you have purchased Order Protection with your order, you are able to file a claim here: https://claims.orderprotection.com/submitClaim. You will have the option of reimbursement or reshipment for the item. If you did not purchase Order Protection

I received a damaged item.

If you have purchased Order Protection with your order, you are able to file a claim here: https://claims.orderprotection.com/submitClaim. You will have the option of reimbursement or reshipment for the item. If you did not purchase Order Protection

I am missing items from my order.

If you have purchased Order Protection with your order, you are able to file a claim here: https://claims.orderprotection.com/submitClaim. You will have the option of reimbursement or reshipment for the order. If you did not purchase Order Protection