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Please feel free to email our customer relations team at help@themayfairgroupllc.com and we would be more than happy to assist you.

The Mayfair Group

Please wait 24 hours after receiving the delivery notification to take action on the missing order.If you have purchased Order Protection with your order, you are able to file a claim here: <a data-fr-linked="true" href="https://claims.orderprotection.com/submitClaim">https://claims.orderprotection.com/submitClaim</a>. You will have the option of reimbursement or reshipment for the order.&#xA0;If you did not purchase Order Protection with your order, know that reimbursement or reshipment is not guaranteed for lost packages. You are able to contact <a href="mailto:help@themayfairgroupllc.com">help@themayfairgroupllc.com</a> to hear of any available options.

Please wait 24 hours after receiving the delivery notification to take action on the missing order. If you have purchased Order Protection with your order, you are able to file a claim here: https://claims.orderprotection.com/submitClaim. You will ha

My order has been delivered, but I have not received it.

Order Issues

When can I expect my Domestic order to ship?

When can I expect my International order to ship?

Which countries do you ship to?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

When can I expect my pre-order to ship?

If my order contains a pre-order, when will my other items still ship?

How do I know if my order has shipped?

Does my order qualify for free shipping?

My order was marked as delivered but I have not received it. What should I do?

I received a tracking link, but it shows an error message. Is this normal?

How do I send a gift?

Shipping & Handling

What is your return policy?

I received a damaged item in my order, what should I do?

Can I return two separate orders in one package?

Can I cancel my order?

Can my cancellation be reimbursed to a different form of payment?

If my return had a discount applied to it, will my return be of equal price value or full price?

I received an item as a gift. How do I initiate a return?

Is the $10 re-stocking fee applicable to all return options?

Can I apply a discount code to any returns?

Returns & Exchanges

What payment methods do you accept?

What is AfterPay? How does it work?

Payments

Do you have size guides?

How should I care for my Mayfair items?

Products & Sizing

Do you offer price adjustments or price matching on previous orders?

Can I apply my discount code on sales item?

Is there a way to send an E-Gift Card to another recipient email?

Promotional Offers

Is Mayfair hiring for any open positions or currently accepting applications for internships?

Careers

I received an incorrect item in my order.

I received a damaged item.

I am missing items from my order.

My order has been delivered, but I have not received it.Updated 2 years ago