Still not finding what you're looking for? 

Please feel free to email our customer relations team at help@themayfairgroupllc.com and we would be more than happy to assist you.

The Mayfair Group

When can I expect my Domestic order to ship?

When can I expect my International order to ship?

Which countries do you ship to?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

When can I expect my pre-order to ship?

If my order contains a pre-order, when will my other items still ship?

How do I know if my order has shipped?

Does my order qualify for free shipping?

My order was marked as delivered but I have not received it. What should I do?

I received a tracking link, but it shows an error message. Is this normal?

How do I send a gift?

Shipping & Handling

What is your return policy?

I received a damaged item in my order, what should I do?

Can I return two separate orders in one package?

Can I cancel my order?

Can my cancellation be reimbursed to a different form of payment?

If my return had a discount applied to it, will my return be of equal price value or full price?

I received an item as a gift. How do I initiate a return?

Is the $10 re-stocking fee applicable to all return options?

Can I apply a discount code to any returns?

Returns & Exchanges

What payment methods do you accept?

What is AfterPay? How does it work?

Payments

Do you have size guides?

How should I care for my Mayfair items?

Products & Sizing

Do you offer price adjustments or price matching on previous orders?

Can I apply my discount code on sales item?

Is there a way to send an E-Gift Card to another recipient email?

Promotional Offers

Is Mayfair hiring for any open positions or currently accepting applications for internships?

Careers

My order has been delivered, but I have not received it.

I received an incorrect item in my order.

I received a damaged item.

I am missing items from my order.

Order Issues

Find all answers on anything shipping and handling in the following category

Find all answers on all things returns and exchanges in this category

Find all answers on all things payments in this category

Find all answers on anything products and sizing in the following category

Find all answers on anything promotions in the following category

Find all answers on anything careers and internships in the following category

Find all answers for any order issues you are experiencing.

All articles