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Please feel free to email our customer relations team at help@themayfairgroupllc.com and we would be more than happy to assist you.

The Mayfair Group

<p id="isPasted">If you have purchased Order Protection with your order, you are able to file a claim here: <a data-fr-linked="true" href="https://claims.orderprotection.com/submitClaim">https://claims.orderprotection.com/submitClaim</a>. You will have the option of reimbursement or reshipment for the item.&#xA0;</p><p>If you did not purchase Order Protection with your order, you are able to contact <a href="mailto:help@themayfairgroupllc.com">help@themayfairgroupllc.com</a> to hear of any available options.</p>

If you have purchased Order Protection with your order, you are able to file a claim here: https://claims.orderprotection.com/submitClaim. You will have the option of reimbursement or reshipment for the item. If you did not purchase Order Protection

I received a damaged item.

Order Issues

When can I expect my Domestic order to ship?

When can I expect my International order to ship?

Which countries do you ship to?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

When can I expect my pre-order to ship?

If my order contains a pre-order, when will my other items still ship?

How do I know if my order has shipped?

Does my order qualify for free shipping?

My order was marked as delivered but I have not received it. What should I do?

I received a tracking link, but it shows an error message. Is this normal?

How do I send a gift?

Shipping & Handling

What is your return policy?

I received a damaged item in my order, what should I do?

Can I return two separate orders in one package?

Can I cancel my order?

Can my cancellation be reimbursed to a different form of payment?

If my return had a discount applied to it, will my return be of equal price value or full price?

I received an item as a gift. How do I initiate a return?

Is the $10 re-stocking fee applicable to all return options?

Can I apply a discount code to any returns?

Returns & Exchanges

What payment methods do you accept?

What is AfterPay? How does it work?

Payments

Do you have size guides?

How should I care for my Mayfair items?

Products & Sizing

Do you offer price adjustments or price matching on previous orders?

Can I apply my discount code on sales item?

Is there a way to send an E-Gift Card to another recipient email?

Promotional Offers

Is Mayfair hiring for any open positions or currently accepting applications for internships?

Careers

My order has been delivered, but I have not received it.

I received an incorrect item in my order.

I am missing items from my order.

I received a damaged item.Updated 2 years ago