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Shipping & Handling

Find all answers on anything shipping and handling in the following category

When can I expect my Domestic order to ship?

We offer free shipping on all orders over $200 in the U.S. (after any promotions or taxes have been applied to an orderPlease allow 2-4 business days for processing on all ordersGround Shipping delivers in 5 to 8 business daysIf your order pertains a

When can I expect my International order to ship?

Please allow 2-4 business days for processing on all ordersDelivery in 8-20 business days depending on the geo locationTo get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders

Which countries do you ship to?

To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all international orders to countries:. Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germa

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

When can I expect my pre-order to ship?

All pre-orders specific timelines are included in their product descriptions. Please reference those ship dates.If you ordered an item that is a pre-order, a reminder email will be sent immediately after your order confirmation email.

If my order contains a pre-order, when will my other items still ship?

If your order contains one or more pre-order items, all items in your order will ship together once the pre-order items are able to ship.

How do I know if my order has shipped?

Once your order has shipped, you will receive a shipment confirmation email as well as a tracking detail email.Please be advised that your tracking number can take up to 1-3 business days to fully process into your local mail carrier’s system; howeve

Does my order qualify for free shipping?

We offer free shipping on all orders over $200 in the U.S. (after any promotions or taxes have been applied to an order).

My order was marked as delivered but I have not received it. What should I do?

If your shipping address was correct and you still haven’t received your package within 3-5 business days after your package was marked as delivered, please file a stolen package report with the shipping carrier, and then contact our customer relatio

I received a tracking link, but it shows an error message. Is this normal?

You may encounter an error message upon clicking the tracking link provided by our team - this is due to the mail carrier team needing some additional time to scan and update your parcel details within their shipping system. Shipping ETA's typically

How do I send a gift?

All orders come with a packing list that contains no pricingAfter the order is placed, you can go to our returns portal Loop to create a gift receipt to send directly to your recipient via text or email at any point. This allows the recipient to be a