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Please feel free to email our customer relations team at help@themayfairgroupllc.com and we would be more than happy to assist you.

The Mayfair Group

<ul><li id="isPasted" style="font-size: 16px;">You may encounter an error message upon clicking the tracking link provided by our team - this is due to the mail carrier team needing some additional time to scan and update your parcel details within their shipping system. Shipping ETA&apos;s typically take approximately 24-72 hours to appear and will auto-populate your orders arrival time once fully updated in the mail carrier&apos;s system.&#xA0;</li><li style="font-size: 16px;">If you still are unable to see any shipping updates within 72 hours - please feel free to reach out to us <a href="mailto:help@themayfairgroupllc.com">help@themayfairgroupllc.com</a>.</li></ul>

You may encounter an error message upon clicking the tracking link provided by our team - this is due to the mail carrier team needing some additional time to scan and update your parcel details within their shipping system. Shipping ETA's typically

I received a tracking link, but it shows an error message. Is this normal?

Shipping & Handling

When can I expect my Domestic order to ship?

When can I expect my International order to ship?

Which countries do you ship to?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

When can I expect my pre-order to ship?

If my order contains a pre-order, when will my other items still ship?

How do I know if my order has shipped?

Does my order qualify for free shipping?

My order was marked as delivered but I have not received it. What should I do?

How do I send a gift?

What is your return policy?

I received a damaged item in my order, what should I do?

Can I return two separate orders in one package?

Can I cancel my order?

Can my cancellation be reimbursed to a different form of payment?

If my return had a discount applied to it, will my return be of equal price value or full price?

I received an item as a gift. How do I initiate a return?

Is the $10 re-stocking fee applicable to all return options?

Can I apply a discount code to any returns?

Returns & Exchanges

What payment methods do you accept?

What is AfterPay? How does it work?

Payments

Do you have size guides?

How should I care for my Mayfair items?

Products & Sizing

Do you offer price adjustments or price matching on previous orders?

Can I apply my discount code on sales item?

Is there a way to send an E-Gift Card to another recipient email?

Promotional Offers

Is Mayfair hiring for any open positions or currently accepting applications for internships?

I received a tracking link, but it shows an error message. Is this normal?Updated 3 years ago