Still not finding what you're looking for? 

Please feel free to email our customer relations team at help@themayfairgroupllc.com and we would be more than happy to assist you.

The Mayfair Group

<ul><li style="font-size: 16px;">All pre-orders specific timelines are included in their product descriptions. Please reference those ship dates.</li><li style="font-size: 16px;">If you ordered an item that is a pre-order, a reminder email will be sent immediately after your order confirmation email.</li></ul>

All pre-orders specific timelines are included in their product descriptions. Please reference those ship dates.If you ordered an item that is a pre-order, a reminder email will be sent immediately after your order confirmation email.

When can I expect my pre-order to ship?

Shipping & Handling

When can I expect my Domestic order to ship?

When can I expect my International order to ship?

Which countries do you ship to?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

If my order contains a pre-order, when will my other items still ship?

How do I know if my order has shipped?

Does my order qualify for free shipping?

My order was marked as delivered but I have not received it. What should I do?

I received a tracking link, but it shows an error message. Is this normal?

How do I send a gift?

What is your return policy?

I received a damaged item in my order, what should I do?

Can I return two separate orders in one package?

Can I cancel my order?

Can my cancellation be reimbursed to a different form of payment?

If my return had a discount applied to it, will my return be of equal price value or full price?

I received an item as a gift. How do I initiate a return?

Is the $10 re-stocking fee applicable to all return options?

Can I apply a discount code to any returns?

Returns & Exchanges

What payment methods do you accept?

What is AfterPay? How does it work?

Payments

Do you have size guides?

How should I care for my Mayfair items?

Products & Sizing

Do you offer price adjustments or price matching on previous orders?

Can I apply my discount code on sales item?

Is there a way to send an E-Gift Card to another recipient email?

Promotional Offers

Is Mayfair hiring for any open positions or currently accepting applications for internships?

When can I expect my pre-order to ship?Updated 2 years ago